Privacy Policy

AquaFree Car Care Nigeria Ltd ("AquaFree", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website (aquafree.ng) or our mobile car wash services.

1. Who We Are

AquaFree Car Care Nigeria Ltd is a company registered in Nigeria (RC 7891234) with its principal office in Lagos, Nigeria. We provide mobile waterless car wash and detailing services across Nigeria.

For all privacy matters, contact our Data Protection Officer at: privacy@aquafree.ng.

2. Information We Collect

2.1 Information You Provide

• Name, email address, phone number
• Service address and location type
• Vehicle make, model, and colour
• Payment information (processed securely by Paystack — we never store card details)
• Booking preferences, special instructions, and messages
• Communications you send us via WhatsApp, email, or our website

2.2 Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent, and referring URLs
• Device identifiers and approximate location (city level)
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use your information to:

• Process and confirm your booking and assign a technician
• Contact you regarding your appointment (confirmation, reminders, technician updates)
• Process payments and issue receipts
• Provide customer support and resolve complaints
• Send service-related notifications (never unsolicited marketing without consent)
• Improve our website, services, and technician training
• Comply with Nigerian law and regulatory obligations

We will only send you marketing communications if you explicitly opt in. You can withdraw consent at any time.

4. How We Share Your Information

We do not sell your personal data. We share data only with:

• Assigned technicians — your name, address, vehicle, and booking details, solely to complete your service
• Paystack — our payment processor, for payment authorisation and fraud prevention
• SMS/WhatsApp providers — to send booking confirmations and updates
• Analytics tools — anonymised/aggregated data only to improve our service
• Legal authorities — where required by Nigerian law or court order

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for 7 years for tax and regulatory purposes. You may request deletion of non-essential data at any time.

6. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing for marketing purposes
• Request a copy of your data in a portable format

To exercise any of these rights, email privacy@aquafree.ng with your request and booking reference.

7. Cookies

Our website uses essential cookies to ensure functionality (e.g., your booking progress, session state). We also use analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings. Disabling essential cookies may affect booking functionality.

8. Security

We implement industry-standard security measures including 256-bit SSL encryption, secure payment processing via Paystack, role-based access controls, and regular security reviews. While we take all reasonable precautions, no internet transmission is 100% secure.

9. Contact Us

For privacy enquiries, data requests, or complaints:

• Email: privacy@aquafree.ng
• WhatsApp: 0800 AQUAFREE
• Address: AquaFree Car Care Nigeria Ltd, Lagos, Nigeria

We will respond to all privacy requests within 14 working days.